Sometimes if your Alexa not responding to wakeup command. Then its most likely the some most common issues. However, before starting the troubleshooting, you need to make sure that your Alexa Echo is connected to the power cable properly and it has lights on the top. Please make sure that it is connected to power cable also.
If you see the Solid red light on the ring or bar not the solid blue then most likely the Alexa is not responding because the microphone button is turned off. Press the microphone button on the top of Alex Echo.
Alexa not Responding to Echo dot or echo show not responding to voice commands, Some times you have multiple Alexa Echo Devices, and the wrong device could have heard. However, Amazon Uses Echo Spatial Perception to detect which devices are closer to you, Alexa device not responding,
- Please check your Alexa application on your phone or tablet to confirm if all the devices are set up on the same Amazon Account. Most likely if somebody else in your house has another amazon account and app for her Alexa. It could not work together properly.
- Try moving the location of your devices by a few feet, where you are speaking from.
- If the wrong device is still responding, we would recommend changing the wakeup word for one of the echo devices.
Alexa not responding songs
Alexa is responding to play music but does not play anything. The Songs are working fine from the application Alexa also tells me about the weather or news if You ask for one. When you tell Alexa to turn off the music its playing and you tell her to turn off the music it says ‘ I can only do that when the music is playing’. Alexa connects to tune in and my Amazon account but it does not play anything even though it says it is.
Open the Alexa App>skill>your Skill and scroll down and click on the songs. Skill. Click on disable skill and then return to all skill and search for songs skill and select Enable Skill.
Echo dot won’t reset
IF you are facing Trouble and your Echo dot won’t reset First generation Echo Devices will have 2 buttons on the top. There will be a small tiny hole near the base of your devices. You can you a pointed pin or a paper clip to press the reset button. Press and hold it for few seconds until the light ring on your echo dot turns orange and then blue. Wait till the lights go off and then turn on. It should be an orange color which indicates it’s in setting up mode.
The second gen echo device won’t reset.
Press and hold the microphone off and volume down buttons at the same time for about twenty seconds. Until the light ring turns orange. Wait till the light turns orange and then turn blue. Now it wins setup mode.
Third generation Echo doesn’t reset.
Third generation echo dot is the latest one in the line. If you anytime want to reset it then just press and hold the action button for 25 seconds. the light ring will turn orange and then turn blue. It’s in the setup mode now. Open your Alexa app and set up the Alexa echo dot device.